Alertpay: i should not have to purchase a phone card to c...
A Alertpay customer review by GetHuman user ~danyking22 from November 11th, 2017
Background on ~danyking22's case
GetHuman: ~danyking22 - can you tell our other Alertpay customers when your case took place?
~danyking22: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Alertpay, and if so, how?
GetHuman: And which of these common Alertpay customer issues best describes the reason you wanted to talk to them?
(Shows ~danyking22 a list of common Alertpay problems)
~danyking22: "None of those really matches why I wanted to call Alertpay that day." was why I was trying to call.
~danyking22's review of Alertpay customer service
GetHuman: So how would you sum up your experience for GetHuman's Alertpay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danyking22: i should not have to purchase a phone card to contact customers services*i live in the US ..wher you guys have the most customers
GetHuman: Let's quantify your experience contacting Alertpay. On a scale of 1 to 5, how easy is it go get help on a Alertpay problem?
~danyking22: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danyking22: I'd give them a three out of five on communication.
GetHuman: And what about Alertpay's ability to quickly and effectively address your problem?
~danyking22: For that I would say two out of five.
GetHuman: And finally- any advice for other Alertpay customers?
~danyking22: Call them early in the day or late. Don't forget any personal or account information you might need for Alertpay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danyking22 taken from his Alertpay customer service problem that occurred on November 10th, 2017.
Alertpay
1.43 of 5 stars | 1 reviews
~danyking22's Alertpay Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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