AliExpress: Because I want to buy many things for my new shop
A AliExpress customer review by GetHuman user GetHuman-tjabdull from December 7th, 2017
Background on GetHuman-tjabdull's case
GetHuman: GetHuman-tjabdull - can you tell our other AliExpress customers when your case took place?
GetHuman-tjabdull: Yes. It was middle of the night, on December 1st.
GetHuman: Did you reach out to AliExpress, and if so, how?
GetHuman: And which of these common AliExpress customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tjabdull a list of common AliExpress problems)
GetHuman-tjabdull: "Missing Order" was why I was trying to contact.
GetHuman-tjabdull's review of AliExpress customer service
GetHuman: So how would you sum up your experience for GetHuman's AliExpress customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tjabdull: Because I want to buy many things for my new shop
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-tjabdull: I want information about shipping because I want to buy many things for my new shop
GetHuman: Let's quantify your experience contacting AliExpress. On a scale of 1 to 5, how easy is it go get help on a AliExpress problem?
GetHuman-tjabdull: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tjabdull: I'd give them a two out of five on communication.
GetHuman: And what about AliExpress's ability to quickly and effectively address your problem?
GetHuman-tjabdull: For that I would say five out of five.
GetHuman: And finally- any advice for other AliExpress customers?
GetHuman-tjabdull: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AliExpress to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tjabdull taken from his AliExpress customer service problem that occurred on December 1st, 2017.
AliExpress
3.30 of 5 stars | 45 reviews
GetHuman-tjabdull's AliExpress Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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