Alibaba: The reason its poor is because I can't even con...
A Alibaba customer review by GetHuman user ~dmiller from November 23rd, 2017
Background on ~dmiller's case
GetHuman: ~dmiller - can you tell our other Alibaba customers when your case took place?
~dmiller: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Alibaba, and if so, how?
GetHuman: And which of these common Alibaba customer issues best describes the reason you wanted to talk to them?
(Shows ~dmiller a list of common Alibaba problems)
~dmiller: "Overcharge/Strange charge" was why I was trying to contact.
~dmiller's review of Alibaba customer service
GetHuman: So how would you sum up your experience for GetHuman's Alibaba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dmiller: The reason its poor is because I can't even contact anyone to find out if I can sell my private label products. The contact form doesn't recognize my email address. Do I have to have to have an account to ask the question?
GetHuman: Let's quantify your experience contacting Alibaba. On a scale of 1 to 5, how easy is it go get help on a Alibaba problem?
~dmiller: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dmiller: I'd give them a four out of five on communication.
GetHuman: And what about Alibaba's ability to quickly and effectively address your problem?
~dmiller: For that I would say five out of five.
GetHuman: And finally- any advice for other Alibaba customers?
~dmiller: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Alibaba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dmiller taken from his Alibaba customer service problem that occurred on November 13th, 2017.
Alibaba
4.00 of 5 stars | 9 reviews
~dmiller's Alibaba Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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