AllClear ID: Getting to a real person is NOT as simple as pr...
A AllClear ID customer review by GetHuman user ~Rick S from November 24th, 2017
Background on ~Rick S's case
GetHuman: ~Rick S - can you tell our other AllClear ID customers when your case took place?
~Rick S: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to AllClear ID, and if so, how?
GetHuman: And which of these common AllClear ID customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick S a list of common AllClear ID problems)
~Rick S: "Complaint" was why I was trying to call.
~Rick S's review of AllClear ID customer service
GetHuman: So how would you sum up your experience for GetHuman's AllClear ID customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick S: Getting to a real person is NOT as simple as pressing *. You need to listen to the options (neither of which is to talk with someone) and then wait about ** seconds without doing anything AND THEN you will be put in a queue to talk with someone. This is not documented anywhere and it's the only time you can ignore the options listed.
GetHuman: Let's quantify your experience contacting AllClear ID. On a scale of 1 to 5, how easy is it go get help on a AllClear ID problem?
~Rick S: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick S: I'd give them a five out of five on communication.
GetHuman: And what about AllClear ID's ability to quickly and effectively address your problem?
~Rick S: For that I would say five out of five.
GetHuman: And finally- any advice for other AllClear ID customers?
~Rick S: Call them early in the day or late. Don't forget any personal or account information you might need for AllClear ID to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick S taken from his AllClear ID customer service problem that occurred on November 21st, 2017.