Do not fly with Allegiant airlines. Southwest i...
A Allegiant customer review by GetHuman user ~axel from November 21st, 2017
Background on ~axel's case
GetHuman: ~axel - can you tell our other Allegiant customers when your case took place?
~axel: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~axel a list of common Allegiant problems)
~axel: "Special Request" was why I was trying to call.
~axel's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~axel: Do not fly with Allegiant airlines. Southwest is *** times better.Allegiant had no *** number had to call use a long distance phone card waited a half hour. worst customer service on the planet. I made reservation two days ago flight over a month away. They fined me $** for the cancellation would not refund the rest of my money they only would give you a credit.They also have high baggage fees.Southwest had no baggage fees or cancellation charges. Rude woman on the phone.I don't think I have dealt with a worst form of customer service with any company.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~axel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~axel: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~axel: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~axel: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~axel taken from his Allegiant customer service problem that occurred on November 15th, 2017.