Allegiant: I AM AN ** YEAR OLD WOMEN WHO THIS AIRLINE LEFT...
A Allegiant customer review by GetHuman user GetHuman-385081 from November 11th, 2017
Background on GetHuman-385081's case
GetHuman: GetHuman-385081 - can you tell our other Allegiant customers when your case took place?
GetHuman-385081: Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385081 a list of common Allegiant problems)
GetHuman-385081: "Missing item" was why I was trying to call.
GetHuman-385081's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385081: I AM AN ** YEAR OLD WOMEN WHO THIS AIRLINE LEFT STRANDED!!!!!!!!!!! I WAS ON A FLIGHT THAT THE WEBSITE SAID WAS ON TIME. WHEN I GOT TO THE AIRPORT THEY TOLD ME THAT THIS AIRLINE DOES NOT FLY OUT ON TUESDAYS.I ALMOST FAINTED, I HAD THE CONFORMATION IN MY HAND!!!! I CALLED THE NUMBER THE AIRPORT GAVE ME AND ALLEGIANT CUSTOMER SERVICE HUNG UP ON ME NOT ONCE BUT TWICE WHEN I GAVE THEM MY CONFORMATION NUMBER!!I KEPT CALLING BACK AND THEY THEN TOLD ME I WOULD NOT GET MY MONEY BACK BECAUSE IN "DISTRESS" I AGREED TO BOOK A FLIGHT * DAYS LATER. YOU WILL SAY ANYTHING AT MY AGE. I AM ** YEARS OLD AND I WAS TREATED VERY POORLY, I WAS VERY VERY UPSET, STRESSED NERVOUS,AND BESIDE MYSELF NOT KNOWING WHAT TO DO NEXT. MY DAUGHTER IN LAW BOOKED ME ON A USAIR FLIGHT TO GET HOME (THANK GOODNESS) I ASKED THE AIRLINE IF THEY ALWAYS LEAVE PEOPLE STRANDED LIKE THIS.THEY HAD NOTHING TO SAY. I COULD NOT WAIT * DAYS TO GET HOME. THIS IS "UNEXCEPTABLE" THESE DAYS. THEY WILL NOT RETURN MY MONEY OR PAY FOR THE USAI
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-385081: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385081: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-385081: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-385081: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385081 taken from his Allegiant customer service problem that occurred on November 7th, 2017.