Allegiant: I have been on hold with customer service not f...
A Allegiant customer review by GetHuman user ~Barbara from November 28th, 2017
Background on ~Barbara's case
GetHuman: ~Barbara - can you tell our other Allegiant customers when your case took place?
~Barbara: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara a list of common Allegiant problems)
~Barbara: "Refund Flight" was why I was trying to call.
~Barbara's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara: I have been on hold with customer service not for almost ** minutes! Are there humans anywhere with this company? I need to change flights, which I paid insurance for, and I can't do it online. The site won't let me.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Barbara: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Barbara: For that I would say two out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Barbara: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara taken from his Allegiant customer service problem that occurred on November 24th, 2017.