Allegiant: I was trying to change my flight to a different...
A Allegiant customer review by GetHuman user ~Nothappy from November 21st, 2017
Background on ~Nothappy's case
GetHuman: ~Nothappy - can you tell our other Allegiant customers when your case took place?
~Nothappy: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Nothappy a list of common Allegiant problems)
~Nothappy: "Cancel flight" was why I was trying to call.
~Nothappy's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nothappy: I was trying to change my flight to a different day and the representative was incredibly rude. He said the flight was sold out and I simply said when I looked yesterday there were still a few available. He then spoke to me like I was a child in the most condescending way and when I called him out on it he just hung up. Allegiant service all around is just terrible.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Nothappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nothappy: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Nothappy: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Nothappy: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nothappy taken from his Allegiant customer service problem that occurred on November 15th, 2017.