Allegiant: THEY LEFT ME STRANDED!!!!!!!!!!!!AND HUNG UP ON...
A Allegiant customer review by GetHuman user GetHuman-385079 from November 11th, 2017
Background on GetHuman-385079's case
GetHuman: GetHuman-385079 - can you tell our other Allegiant customers when your case took place?
GetHuman-385079: Yes. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385079 a list of common Allegiant problems)
GetHuman-385079: "Baggage problem" was why I was trying to call.
GetHuman-385079's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385079: THEY LEFT ME STRANDED!!!!!!!!!!!!AND HUNG UP ON ME TWICE!!!!!!!!!!!DIDN'T REFUND MY MONEY!!!!!!!!!!!!!THEY GAVE ME A VOUCHER TO FLY AGAIN. "NO WAY NOT ON THIS AIRLINE" I HAD TO PAY FOR A RETURN FLIGHT ON USAIR. EVEN WHEN THE WEBSITE SAID FLIGHT WAS ON TIME. THERE WAS NO PLANE TO TAKE, THEY CANCELED FLIGHT AND DIDN'T CHECK TO SEE IF I GOT E-MAIL ( I DID NOT GET ONE) I WANT MY MONEY BACK AND MY USAIR FLIGHT MONEY BACK!!!!!!!!!$***.** FOR A RETURN FLIGHT. THIS AIRLINE IS UNBELIEVEABLE!!!!!!!! NOT WORTH *** STAR
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-385079: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385079: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-385079: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-385079: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385079 taken from his Allegiant customer service problem that occurred on November 7th, 2017.