Allegiant: This airline will kill you with baggage fees. A...
A Allegiant customer review by GetHuman user ~ccheshire9 from November 4th, 2017
Background on ~ccheshire9's case
GetHuman: ~ccheshire9 - can you tell our other Allegiant customers when your case took place?
~ccheshire9: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~ccheshire9 a list of common Allegiant problems)
~ccheshire9: "Missing item" was why I was trying to call.
~ccheshire9's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ccheshire9: This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary.....what do you think happened.....the gate agent on the return flight stated that his bags had not been paid for of course!.....He paid again! So now Allegiant owes me*my son $**....I sent an email as that's the only recourse the consumer has and of course got NO response.....So the consumer has no recourse but to wait for them to reply....CANNOT speak to a manager.....My advise to you is DO NOT spend your money here! They are a SHADY company,....this coming from someone who travels extensively for work and flies ALL airlines....Never have I been treated like this......
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~ccheshire9: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ccheshire9: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~ccheshire9: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~ccheshire9: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ccheshire9 taken from his Allegiant customer service problem that occurred on November 2nd, 2017.