Allegiant: This company has gone WAY DOWNHILL in the past...
A Allegiant customer review by GetHuman user ~Deb S from November 19th, 2017
Background on ~Deb S's case
GetHuman: ~Deb S - can you tell our other Allegiant customers when your case took place?
~Deb S: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Deb S a list of common Allegiant problems)
~Deb S: "Special Request" was why I was trying to call.
~Deb S's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deb S: This company has gone WAY DOWNHILL in the past year or so, I'm likely NOT to fly with them again. Website says my flight doesn't exist, phone communication is a joke (over ** min wait) Chat is 'temporarily unavailable". What can be done when weather at my destination is a blizzard warning and I don't know flight status before driving * *** hours to airport?? This is BAAAAAAAD! VERY POOR TECHNICAL HELP AND WORSE CUSTOMER SERVICE! I can't say enough how very upset I am over not being able to find flight status in ANY WAY!!!!!!!
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Deb S: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deb S: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Deb S: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Deb S: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deb S taken from his Allegiant customer service problem that occurred on November 11th, 2017.