Allegiant: This is the worst customer service I have ever...
A Allegiant customer review by GetHuman user GetHuman-255098 from November 16th, 2017
Background on GetHuman-255098's case
GetHuman: GetHuman-255098 - can you tell our other Allegiant customers when your case took place?
GetHuman-255098: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-255098 a list of common Allegiant problems)
GetHuman-255098: "Refund Flight" was why I was trying to call.
GetHuman-255098's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-255098: This is the worst customer service I have ever experienced, having been in business for nearly ** years i can say this without any hesitation, If your company wants to grow, profit and continue to maintain a level of business, your first priority should be to improve customer service, you currently have none.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-255098: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-255098: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-255098: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-255098: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-255098 taken from his Allegiant customer service problem that occurred on November 13th, 2017.