Allegiant: Trip Flex change? Grab a book before calling!W...
A Allegiant customer review by GetHuman user GetHuman-77304 from November 24th, 2017
Background on GetHuman-77304's case
GetHuman: GetHuman-77304 - can you tell our other Allegiant customers when your case took place?
GetHuman-77304: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77304 a list of common Allegiant problems)
GetHuman-77304: "Missing item" was why I was trying to call.
GetHuman-77304's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77304: Trip Flex change? Grab a book before calling!Waited ** min, transferred! waited ** more. Just is so disrespectful of a customers time, no regard for customer, but customer is expected to have empathy for overworked, exceptionally busy call time, call center "one call" resolution Reps with no supervisory access. Why is this company continuing to operate this way? Because they can...
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-77304: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77304: I'd give them a four out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-77304: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-77304: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77304 taken from his Allegiant customer service problem that occurred on November 20th, 2017.