Allegiant: Waited on hold for * hour and ** seconds only t...
A Allegiant customer review by GetHuman user ~DJ from November 16th, 2017
Background on ~DJ's case
GetHuman: ~DJ - can you tell our other Allegiant customers when your case took place?
~DJ: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~DJ a list of common Allegiant problems)
~DJ: "Frequent flyer program" was why I was trying to call.
~DJ's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJ: Waited on hold for * hour and ** seconds only to have them disconnect the call. Have tried to call numerous times and this seems to be their M.O. After this flight, I will never fly with them again and will happily incur a layover to avoid Allegiant. Customer service like this should NOT be rewarded.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~DJ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJ: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~DJ: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~DJ: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJ taken from his Allegiant customer service problem that occurred on November 6th, 2017.