Allegiant: We were flying out of Bellingham to Las Vegas o...
A Allegiant customer review by GetHuman user ~DC from November 20th, 2017
Background on ~DC's case
GetHuman: ~DC - can you tell our other Allegiant customers when your case took place?
~DC: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~DC a list of common Allegiant problems)
~DC: "Flight delayed" was why I was trying to call.
~DC's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DC: We were flying out of Bellingham to Las Vegas on December **th **** - our flight was to have taken off at **:**pm about ** minutes past the planes expected arrival time, it finally arrived at which point it was determined that a problem existed with the plane. We were advised we would need to wait for a new plane. This did not happen and the terminal staff announced that due to a weight distribution problem ** people would have to wait for a later flight. In compensation for this, we were offered a $***.** * passenger voucher toward future Allegiant flights. We received a food voucher but nothing with documentation of the voucher. Upon returning home, I contacted Allegiant by both phone and email about obtaining the voucher. Weeks and then months passed with no response so I contacted Allegiant once again as we were planning another trip and thought the voucher could save us a few dollars. ** I was advised that the voucher would need to be verified and that it might take a da
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~DC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DC: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~DC: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~DC: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DC taken from his Allegiant customer service problem that occurred on November 13th, 2017.