Allegiant: first have to wait to talk to someone to long a...
A Allegiant customer review by GetHuman user ~Dottie Rodrigues from November 15th, 2017
Background on ~Dottie Rodrigues's case
GetHuman: ~Dottie Rodrigues - can you tell our other Allegiant customers when your case took place?
~Dottie Rodrigues: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Dottie Rodrigues a list of common Allegiant problems)
~Dottie Rodrigues: "Baggage Problem" was why I was trying to call.
~Dottie Rodrigues's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dottie Rodrigues: first have to wait to talk to someone to long and it says **min but have waited longer. When I do talk to someone issue is not resolved. Now plane delayed and family member still waiting to leave they said they were gonna swap planes but did not and have engine trouble they should just put passangers on another airlines. Now she wants to change planes on the way back probably gonna have trouble there too. Trying to get intouch with someone goes stright to call back later tried the chat many times no one comes on. With what they charge you for every little thing seats, bags ect they need to refund the money back. She quoted I will never fly this company again. I have delt with many airlines and this has got to be the worse.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Dottie Rodrigues: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dottie Rodrigues: I'd give them a five out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Dottie Rodrigues: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Dottie Rodrigues: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dottie Rodrigues taken from his Allegiant customer service problem that occurred on November 13th, 2017.