Allegiant: unsatisfied with delay compensation for flight...
A Allegiant customer review by GetHuman user GetHuman-jeremy_2 from December 1st, 2017
Background on GetHuman-jeremy_2's case
GetHuman: GetHuman-jeremy_2 - can you tell our other Allegiant customers when your case took place?
GetHuman-jeremy_2: Yes I can. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jeremy_2 a list of common Allegiant problems)
GetHuman-jeremy_2: "Change flight" was why I was trying to call.
GetHuman-jeremy_2's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jeremy_2: unsatisfied with delay compensation for flight on *.*.**
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-jeremy_2: Flight **** GFK-AZA SCHEDULED TO LEAVE@**** IS NOW * HOURS LATE AND NO UPDATES ON STATUS SINCE ****. SUPPOSEDLY THERE IS AN ISSUE WITH A FLIGHT COMPUTER BUT THE ATTNEDANT AT GFK INT'L SAYS IT IS NOT SAFETY RELATED. I HAVE A VERY IMPORTANT APPOINTMENT FOR MY EMPLOYER TO KEEP AND I BUDGETED MY TIME ACCORDINGLY GIVING MYSELF A ** MIN. CUSHION IN CASE OF A DELAY, BUT THIS DELAY IS EXCEEDING THAT PREPARATION AND NOW INFRINGING ON CAUSING ME TO FAIL TO REPORT ON TIME FOR MY JOB. THE GFK ATTENDANTS HAVE OFFERED A BEVERAGE AFTER DELAYED ** MIN, BUT THIS EXCESSIVE LATENESS HAS GONE BEYOND ANY ATTEMPT TO PLACATE. I WOULD LIKE A TRAVEL VOUCHER FOR THIS DELAY AND INCONVENIENCE. PLEASE SEND ME A FLIGHT VOUCHER FOR TRAVEL FOR $*** FOR TODAYS DEVIATION IN SCHEDULE. BY THE WAY THE ALLEGIANT * GO APP HAS BEEN EXPERIENCING AN INCREDIBLE AMOUNT OF GLITCHES AND I HAVE REPORTED MANY ERRORS IN THE LAST FEW DAYS (NOT ALLOWING ME TO CHECK IN*MANAGE TRAVEL). I ALSO HAD TO WAIT ON HOLD FOR *.* HOURS JUST TO CHANGE MY BAGGAGE STATUS ON *.*.** FROM CARRY-ON TO CHECKED SINCE YOU DON'T OFFER THIS SERVICE ONLINE. OVERALL THIS HAS BEEN A VERY DISSAPOINTING EXPERIENCE. *SINCERELY,*JEREMIAH PECK****.***.*****J*****@***.com
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-jeremy_2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jeremy_2: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-jeremy_2: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-jeremy_2: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jeremy_2 taken from his Allegiant customer service problem that occurred on November 27th, 2017.