A customer review by GetHuman user ~Not happy from November 23rd, 2017

Background on ~Not happy's case

GetHuman: ~Not happy - can you tell our other customers when your case took place?
~Not happy: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to, and if so, how?
~Not happy: I used the 888-236-7231 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy a list of common problems)
~Not happy: "Overcharge/Strange charge" was why I was trying to contact.

~Not happy's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy: DO NOT ORDER FROM THIS COMPANY!! I keep getting the run around on the phone. They claim all lines are busy, then once "a line" opens you are told to leave a message. Only once did I actually talk to someone. This was * days after my order was placed and didn't receive any notification of my order being shipped. They said it would ship out in two days. Its been * days and still no notification. Their website order status is a joke. From day one it's said "in process". ** days later it says "in process" IF you can access it. I will never use this or any of it's affiliates again. Strongly recommend you don't either. Going to try and get my money back if I can ever actually talk to someone.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Not happy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Not happy: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~Not happy: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy taken from his customer service problem that occurred on November 14th, 2017.

1.00 of 5 stars | 3 reviews

~Not happy's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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