Allstate has moved customer service to India, w...
A Allstate customer review by GetHuman user ~834jxysk from November 6th, 2017
Background on ~834jxysk's case
GetHuman: ~834jxysk - can you tell our other Allstate customers when your case took place?
~834jxysk: Yes. It was late at night, on October 31st.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~834jxysk a list of common Allstate problems)
~834jxysk: "Coverage question" was why I was trying to call.
~834jxysk's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~834jxysk: Allstate has moved customer service to India, which means they do not understand our culture, tend to lecture us, act condescending, repeat the same information over and over again, question every sentence of mine *, *, even * times, try to get me to go back to the godawful non-human menu (which hangs up on me or send me in a circle). They also preface every point with a loooooooonnnnnnngggg sentence, e.g., "I will be happy to help you with excellent service in answer to your question if you will please verify .. . ." etc. , ad infinitum, ad nauseam. Then they hang up on me again. Then, when I redial, they make me go through the whole thing again. BRING IT BACK TO AMERICA AND CLEAN UP YOUR CUSTOMER SERVICE OR START LOSING CUSTOMERS!
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~834jxysk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~834jxysk: I'd give them a five out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~834jxysk: For that I would say five out of five.
GetHuman: And finally- any advice for other Allstate customers?
~834jxysk: Call them early in the day or late. Don't forget any personal or account information you might need for Allstate to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~834jxysk taken from his Allstate customer service problem that occurred on October 31st, 2017.