Amazon UK: my order hasn't arrived yet although it should have
A Amazon UK customer review by GetHuman user GetHuman-londonog from December 7th, 2017
Background on GetHuman-londonog's case
GetHuman: GetHuman-londonog - can you tell our other Amazon UK customers when your case took place?
GetHuman-londonog: Yes I can. It was morning, on November 29th.
GetHuman: Did you reach out to Amazon UK, and if so, how?
GetHuman: And which of these common Amazon UK customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-londonog a list of common Amazon UK problems)
GetHuman-londonog: "Warranty claim" was why I was trying to call.
GetHuman-londonog's review of Amazon UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-londonog: my order hasn't arrived yet although it should have
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-londonog: What can I do? I ordered a speaker that was meant to arrive yesterday. I then phoned up Amazon who said it was actually meant to arrive today. It still hasn't arrived and I need the speaker as a gift for tomorrow. What to do? I have had to buy it from somewhere else but am very annoyed.
GetHuman: Let's quantify your experience contacting Amazon UK. On a scale of 1 to 5, how easy is it go get help on a Amazon UK problem?
GetHuman-londonog: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-londonog: I'd give them a four out of five on communication.
GetHuman: And what about Amazon UK's ability to quickly and effectively address your problem?
GetHuman-londonog: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon UK customers?
GetHuman-londonog: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-londonog taken from his Amazon UK customer service problem that occurred on November 29th, 2017.