Amazon: Agent could not pull up my account. Online tool...
A Amazon customer review by GetHuman user ~robert from November 28th, 2017
Background on ~robert's case
GetHuman: ~robert - can you tell our other Amazon customers when your case took place?
~robert: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~robert a list of common Amazon problems)
~robert: "Overcharge/Strange charge" was why I was trying to call.
~robert's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robert: Agent could not pull up my account. Online tools did not work properly difficult to find customer service phone number thru site
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~robert: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robert: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~robert: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~robert: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robert taken from his Amazon customer service problem that occurred on November 23rd, 2017.