Amazon: BEWARE: WE were charged $*.** for this call on...
A Amazon customer review by GetHuman user ~Sir Rob Roy from November 27th, 2017
Background on ~Sir Rob Roy's case
GetHuman: ~Sir Rob Roy - can you tell our other Amazon customers when your case took place?
~Sir Rob Roy: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Sir Rob Roy a list of common Amazon problems)
~Sir Rob Roy: "Overcharge/Strange charge" was why I was trying to call.
~Sir Rob Roy's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sir Rob Roy: BEWARE: WE were charged $*.** for this call on our credit card that is filed with Amazon for our purchases. We are trying to get a refund.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Sir Rob Roy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sir Rob Roy: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Sir Rob Roy: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Sir Rob Roy: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sir Rob Roy taken from his Amazon customer service problem that occurred on November 24th, 2017.