Amazon: CUSTOMER SERVICE DEPARTMENT SENT EM SAYING IF N...
A Amazon customer review by GetHuman user ~CECIL IVANICH from November 27th, 2017
Background on ~CECIL IVANICH 's case
GetHuman: ~CECIL IVANICH - can you tell our other Amazon customers when your case took place?
~CECIL IVANICH : Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~CECIL IVANICH a list of common Amazon problems)
~CECIL IVANICH : "Delivery problem" was why I was trying to call.
~CECIL IVANICH 's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CECIL IVANICH : CUSTOMER SERVICE DEPARTMENT SENT EM SAYING IF NEED HELP CALL**** *** **** I DID AND MANSERED AND I TOLD HIM ABOUT E MAIL HE SAID HE COULDN'T HELP ME . SO MUCH FOR CUTOMER SERVICE HELP
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~CECIL IVANICH : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CECIL IVANICH : I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~CECIL IVANICH : For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~CECIL IVANICH : Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CECIL IVANICH taken from his Amazon customer service problem that occurred on November 18th, 2017.