Amazon: Extremely frustrating experience. Language barr...
A Amazon customer review by GetHuman user ~dbas66 from November 25th, 2017
Background on ~dbas66's case
GetHuman: ~dbas66 - can you tell our other Amazon customers when your case took place?
~dbas66: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~dbas66 a list of common Amazon problems)
~dbas66: "Delivery problem" was why I was trying to call.
~dbas66's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dbas66: Extremely frustrating experience. Language barrier was a nightmare. Amazon really needs to step up their game and hire folks that can actually communicate with those of us who speak ENGLISH. So. on top of my son not receiving * of his Christmas presents, I was given the added bonus of a frustrating conversation with Customer Service which took over ** minutes. Very disappointed with Amazon.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~dbas66: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dbas66: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~dbas66: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~dbas66: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dbas66 taken from his Amazon customer service problem that occurred on November 22nd, 2017.