Amazon: Had a mix up trying to cancel my prime membersh...
A Amazon customer review by GetHuman user GetHuman-310534 from November 22nd, 2017
Background on GetHuman-310534's case
GetHuman: GetHuman-310534 - can you tell our other Amazon customers when your case took place?
GetHuman-310534: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310534 a list of common Amazon problems)
GetHuman-310534: "Account access" was why I was trying to call.
GetHuman-310534's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310534: Had a mix up trying to cancel my prime membership trial and ended up getting charged $**.**. They helped me cancel it and gave me a full refund. Very good customer service and a great company.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-310534: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310534: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-310534: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-310534: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310534 taken from his Amazon customer service problem that occurred on November 17th, 2017.