Amazon: I HAVE CALLED * TIMES TRYING TO RESOLVE THE PRO...
A Amazon customer review by GetHuman user ~LINDA DYER from November 21st, 2017
Background on ~LINDA DYER's case
GetHuman: ~LINDA DYER - can you tell our other Amazon customers when your case took place?
~LINDA DYER: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~LINDA DYER a list of common Amazon problems)
~LINDA DYER: "Payment Arrangement" was why I was trying to call.
~LINDA DYER's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LINDA DYER: I HAVE CALLED * TIMES TRYING TO RESOLVE THE PROBLEM. I'M TOLD IT CANNOT BE DONE BASICALLY, HAVE TO LIVE WITH FIX UNTIL MY PRIME RUNS OUT. TOTALLY WRONG. BAD CUSTOMER SERVICE. MAYBE YOUR AVERAGE PERSON CANNOT FIX IT. BUT I CANNOT BE THE ONLY ONE SO DISAPPOINTED. LINDA DYER
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~LINDA DYER: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LINDA DYER: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~LINDA DYER: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~LINDA DYER: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LINDA DYER taken from his Amazon customer service problem that occurred on November 12th, 2017.