Amazon: I called about an order i received and believed...
A Amazon customer review by GetHuman user ~Blsd4lfe from November 14th, 2017
Background on ~Blsd4lfe's case
GetHuman: ~Blsd4lfe - can you tell our other Amazon customers when your case took place?
~Blsd4lfe: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Blsd4lfe a list of common Amazon problems)
~Blsd4lfe: "Delivery problem" was why I was trying to call.
~Blsd4lfe's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blsd4lfe: I called about an order i received and believed that my order was incomplete. I was politely adamant that the seller had not sent the correct amount of my product. I spoke w Cust Svc rep about my situation and she quickly investigated. She even requested a second opinion from her supervisor to ensure that she was not giving me misinformation. Although the incident did not work out in my favor, I really appreciated the fact that the Cust Svc rep had enough respect for me not as a customer, but as a person to look into my problem and seek the best solution. I LOVED that!! I will STILL order from that seller*company and I will CONTINUE to be a LOYAL Amazon customer!! I was VERY VERY satisfied with the service I received!! Excellent contact number! Very fast and professional service!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Blsd4lfe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blsd4lfe: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Blsd4lfe: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Blsd4lfe: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blsd4lfe taken from his Amazon customer service problem that occurred on November 8th, 2017.