Amazon: I called after ** PM, that may be significant*M...
A Amazon customer review by GetHuman user ~Big Maxx from October 31st, 2017
Background on ~Big Maxx's case
GetHuman: ~Big Maxx - can you tell our other Amazon customers when your case took place?
~Big Maxx: Sure. It was evening, on October 25th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Maxx a list of common Amazon problems)
~Big Maxx: "Lost phone" was why I was trying to call.
~Big Maxx's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Maxx: I called after ** PM, that may be significant*My ears aren't what they used to be so maybe it's understandable that I didn't understand perfectly.*The lady was quite pleasant and patient with me. Good service.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Big Maxx: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Maxx: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Big Maxx: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Big Maxx: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Maxx taken from his Amazon customer service problem that occurred on October 25th, 2017.