I cancelled my whole order at Amazon!!! Let me...
A Amazon customer review by GetHuman user ~Suellen Smith from November 25th, 2017
Background on ~Suellen Smith's case
GetHuman: ~Suellen Smith - can you tell our other Amazon customers when your case took place?
~Suellen Smith: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Suellen Smith a list of common Amazon problems)
~Suellen Smith: "Change order" was why I was trying to call.
~Suellen Smith's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suellen Smith: I cancelled my whole order at Amazon!!! Let me tell you why. I went to*pay for the order and discovered that many of the items coming from other*companies would not arrive until January *-**rd, and they did not count*toward my free postage. When I called customer service, I got a "canned"*reply. "Well, you know this is the Christmas Season" and BLAH, BLAH,*BLAH.....**This has definitely soured me on Amazon!**Suellen Smith
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Suellen Smith: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suellen Smith: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Suellen Smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Suellen Smith: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Suellen Smith taken from his Amazon customer service problem that occurred on November 16th, 2017.