Amazon: I email customer service: *****@***.com about...
A Amazon customer review by GetHuman user ~freddie hall from November 26th, 2017
Background on ~freddie hall's case
GetHuman: ~freddie hall - can you tell our other Amazon customers when your case took place?
~freddie hall: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~freddie hall a list of common Amazon problems)
~freddie hall: "Change order" was why I was trying to call.
~freddie hall's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~freddie hall: I email customer service: *****@***.com about * to * days ago, have not received any type of respond as of this date (Feb.**, **** about cancelling * (three) orders of deductions from my credit card
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~freddie hall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~freddie hall: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~freddie hall: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~freddie hall: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~freddie hall taken from his Amazon customer service problem that occurred on November 24th, 2017.