Amazon: I have called * times since Nov. *th ****. I ha...
A Amazon customer review by GetHuman user ~atrose from November 25th, 2017
Background on ~atrose's case
GetHuman: ~atrose - can you tell our other Amazon customers when your case took place?
~atrose: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~atrose a list of common Amazon problems)
~atrose: "Account access" was why I was trying to call.
~atrose's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~atrose: I have called * times since Nov. *th ****. I had returned an item. My bank card that I used had been lost so it was invalid so a refund could not be issued to it.Both the fi*rst and second person I spoke with, told me I had the choice of having the refund sent to my bank and I could go and pick up a check or I could get it in a Amazon gift card The *nd man I talked to even sent me a email.His name Is Nick G. I called again today and was told the refund was issued to my bank! I am on Disability and unable to drive to the bank. I do all my shopping on Amazon and have been a good prime member. I have never had a problem before but I am very upset with Amazon.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~atrose: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~atrose: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~atrose: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~atrose: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~atrose taken from his Amazon customer service problem that occurred on November 15th, 2017.