Amazon: I think the woman's name was Wanisha and she wa...
A Amazon customer review by GetHuman user ~Cady Mock from November 25th, 2017
Background on ~Cady Mock's case
GetHuman: ~Cady Mock - can you tell our other Amazon customers when your case took place?
~Cady Mock: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Cady Mock a list of common Amazon problems)
~Cady Mock: "Hacked account" was why I was trying to call.
~Cady Mock's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cady Mock: I think the woman's name was Wanisha and she was an excellent help and solved my problem very carefully and with courtesy.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Cady Mock: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cady Mock: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Cady Mock: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Cady Mock: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cady Mock taken from his Amazon customer service problem that occurred on November 19th, 2017.