Amazon: Kept asking for information I had to switch scr...
A Amazon customer review by GetHuman user GetHuman-74763 from November 24th, 2017
Background on GetHuman-74763's case
GetHuman: GetHuman-74763 - can you tell our other Amazon customers when your case took place?
GetHuman-74763: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74763 a list of common Amazon problems)
GetHuman-74763: "Payment Arrangement" was why I was trying to call.
GetHuman-74763's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74763: Kept asking for information I had to switch screens to provide and then would get cut off. Finally just gave up. Am sending mirrors back. They were broken, then realized could find almost half the price somewhere. Was trying to ask about price matching. No Amazon vendor can come close.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-74763: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74763: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-74763: For that I would say four out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-74763: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74763 taken from his Amazon customer service problem that occurred on November 15th, 2017.