Amazon: My account has been placed on hold for months n...
A Amazon customer review by GetHuman user GetHuman-markst from December 1st, 2017
Background on GetHuman-markst's case
GetHuman: GetHuman-markst - can you tell our other Amazon customers when your case took place?
GetHuman-markst: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-markst a list of common Amazon problems)
GetHuman-markst: "Lost phone" was why I was trying to call.
GetHuman-markst's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-markst: My account has been placed on hold for months now since they claimed that my billing details don'...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-markst: My account has been placed on hold for months now since they claimed that my billing details don't match my shipping address even though it does. They are now requesting me to tell my card issuer which is synchrony bank of the amazon store card to fax my details to Amazons secure fax line. However, upon speaking with a Sync Bank support rep. i was told that is not possible for it is strictly against their security polices. i find it hard believe that they are unable to coordinate with each other seeing as how Sync Bank is the issuer of the AMAZON STORE CARD, which if i may add, is only accepted at AMAZON.com
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-markst: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-markst: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-markst: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-markst: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-markst taken from his Amazon customer service problem that occurred on November 24th, 2017.