Amazon: She helped this panicked customer figure out wh...
A Amazon customer review by GetHuman user ~Crazy Lady in VA from November 26th, 2017
Background on ~Crazy Lady in VA's case
GetHuman: ~Crazy Lady in VA - can you tell our other Amazon customers when your case took place?
~Crazy Lady in VA: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Crazy Lady in VA a list of common Amazon problems)
~Crazy Lady in VA: "Warranty claim" was why I was trying to call.
~Crazy Lady in VA's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crazy Lady in VA: She helped this panicked customer figure out what to do next - credited our account and walked me through a re-order. Thanks, Amazon!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Crazy Lady in VA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crazy Lady in VA: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Crazy Lady in VA: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Crazy Lady in VA: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crazy Lady in VA taken from his Amazon customer service problem that occurred on November 21st, 2017.