Amazon: Superb customer service. Tip: If you need to re...
A Amazon customer review by GetHuman user ~Folding Table from November 25th, 2017
Background on ~Folding Table's case
GetHuman: ~Folding Table - can you tell our other Amazon customers when your case took place?
~Folding Table: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Folding Table a list of common Amazon problems)
~Folding Table: "Lost phone" was why I was trying to call.
~Folding Table's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Folding Table: Superb customer service. Tip: If you need to replace a large item damaged, ask for the Large Items Dept. Very, very helpful and fast. Will always use this number in the the future.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Folding Table: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Folding Table: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Folding Table: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Folding Table: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Folding Table taken from his Amazon customer service problem that occurred on November 19th, 2017.