Amazon: The chat line is useless and every one who trie...
A Amazon customer review by GetHuman user ~Unhappy man. from November 23rd, 2017
Background on ~Unhappy man.'s case
GetHuman: ~Unhappy man. - can you tell our other Amazon customers when your case took place?
~Unhappy man.: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy man. a list of common Amazon problems)
~Unhappy man.: "Warranty claim" was why I was trying to call.
~Unhappy man.'s review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy man.: The chat line is useless and every one who tried to assist me lied, *Liars everytime. *They do not read hand overs and after asking them if they had read previous conversations they said YES but then asked me what the problem was. Unbelievable.. Liars
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Unhappy man.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy man.: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Unhappy man.: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Unhappy man.: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy man. taken from his Amazon customer service problem that occurred on November 18th, 2017.