Amazon: The representative could not help me with my pr...
A Amazon customer review by GetHuman user ~AttaGal from November 21st, 2017
Background on ~AttaGal's case
GetHuman: ~AttaGal - can you tell our other Amazon customers when your case took place?
~AttaGal: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~AttaGal a list of common Amazon problems)
~AttaGal: "Track order" was why I was trying to call.
~AttaGal's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AttaGal: The representative could not help me with my problem but was very responsive in trying. I had already called the amazon.com store card number and they were impossible to understand and no help at all in the problem which really generated from my present billing. I have now cancelled that card.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~AttaGal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AttaGal: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~AttaGal: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~AttaGal: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AttaGal taken from his Amazon customer service problem that occurred on November 15th, 2017.