Amazon: Was helped on several questions* a damaged prod...
A Amazon customer review by GetHuman user ~annonymous from November 23rd, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Amazon customers when your case took place?
~annonymous: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Amazon problems)
~annonymous: "Overcharge/Strange charge" was why I was trying to call.
~annonymous's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: Was helped on several questions* a damaged product due to Amazon packing, and other questions regarding Amazon Prime. The lady was very good, but was not in the US, which I have problems with because of the need here in America, and all of the outsourcing is not good for the US. She was so good though, I stayed on the phone to compliment her to her supervisor. I always do that when a real human deals well with any issue. Thanks for the tip on the phone number!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~annonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~annonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Amazon customer service problem that occurred on November 22nd, 2017.