Amazon: customer service rep could not comprehend Engli...
A Amazon customer review by GetHuman user ~Lewis Eddleman from November 28th, 2017
Background on ~Lewis Eddleman's case
GetHuman: ~Lewis Eddleman - can you tell our other Amazon customers when your case took place?
~Lewis Eddleman: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Lewis Eddleman a list of common Amazon problems)
~Lewis Eddleman: "Hacked account" was why I was trying to call.
~Lewis Eddleman's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lewis Eddleman: customer service rep could not comprehend English so she was of NO help in resolving our issue....saving money by outsourcing customer service work to third world country nationals is nearly always "penny wise and pound foolish"
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Lewis Eddleman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lewis Eddleman: I'd give them a four out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Lewis Eddleman: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Lewis Eddleman: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lewis Eddleman taken from his Amazon customer service problem that occurred on November 21st, 2017.