Amazon: they couldnt solve my problem about my acc bein...
A Amazon customer review by GetHuman user ~justin wong from November 24th, 2017
Background on ~justin wong's case
GetHuman: ~justin wong - can you tell our other Amazon customers when your case took place?
~justin wong: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~justin wong a list of common Amazon problems)
~justin wong: "Payment Arrangement" was why I was trying to call.
~justin wong's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~justin wong: they couldnt solve my problem about my acc being on hold for around a week.i have already faxed them three times and yet it took them * days to tell me that they didnt receive it.first experience n worst experience i guess.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~justin wong: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~justin wong: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~justin wong: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~justin wong: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~justin wong taken from his Amazon customer service problem that occurred on November 19th, 2017.