Baggage problem for American Airlines Baggage
A American Airlines Baggage customer review by GetHuman user GetHuman14437 from December 4th, 2017
Background on GetHuman14437's case
GetHuman: GetHuman14437 - can you tell our other American Airlines Baggage customers when your case took place?
GetHuman14437: Yes I can. It was morning, on November 26th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman14437 a list of common American Airlines Baggage problems)
GetHuman14437: "Make a booking" was why I was trying to contact.
GetHuman14437's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman14437: Baggage problem for American Airlines Baggage
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman14437: Baggage not transferred from two cancelled flights to the flight I was on. Given incorrect information from baggage claim. Told the bag was in BDL from AA rep in Weschester, Told by BDL rep when I went to BDL the next day that it was in Tweed and would be delivered ****** at *:** PM to *** Simsbury Road in Bloomfield CT. Didn't arrive called claims service rep Andrea said shipping claim wasn't entered she would put in and bag would go out ASAP. Called to check Status and Rep Leslie said Tweed baggage closed till *:** ******* and she would put in priority order. Called at *:** to make sure order was in effect got call back in ** minutes put on hold call dropped after ** minutes. currently on another ** minute call back. The service has not only been unacceptable but a negative reflection on the AA corporation. File Number XXXXXXXXXX.
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
GetHuman14437: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman14437: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
GetHuman14437: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
GetHuman14437: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman14437 taken from his American Airlines Baggage customer service problem that occurred on November 26th, 2017.