American Airlines Baggage: I was talking to someone that obviously hated h...
A American Airlines Baggage customer review by GetHuman user ~Roxie from November 26th, 2017
Background on ~Roxie's case
GetHuman: ~Roxie - can you tell our other American Airlines Baggage customers when your case took place?
~Roxie: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows ~Roxie a list of common American Airlines Baggage problems)
~Roxie: "Baggage problem" was why I was trying to contact.
~Roxie's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roxie: I was talking to someone that obviously hated her job and I eventually got hung up on. She had no manners, no personality and I will call back and complain when I have time. Always put insurance on your bag, there are thieves in Dallas at American airlines. My son said he had some things that are irreplaceable but I guess we will snag as much money we can get. American Airlines got delayed * days in Dallas cause of * inches of snow. Hilarious.
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
~Roxie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roxie: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
~Roxie: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
~Roxie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roxie taken from his American Airlines Baggage customer service problem that occurred on November 19th, 2017.