American Airlines (UK): If this is a sample of customer service I'm ama...
A American Airlines (UK) customer review by GetHuman user ~Big Ray from November 26th, 2017
Background on ~Big Ray's case
GetHuman: ~Big Ray - can you tell our other American Airlines (UK) customers when your case took place?
~Big Ray: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to American Airlines (UK), and if so, how?
GetHuman: And which of these common American Airlines (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Ray a list of common American Airlines (UK) problems)
~Big Ray: "Frequent flyer program" was why I was trying to call.
~Big Ray's review of American Airlines (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Ray: If this is a sample of customer service I'm amazed their planes get airbourne.*Couldn't understand their agent and they didn't know how much it cost to take golf clubs on the flight.*Wiil fly BA instead
GetHuman: Let's quantify your experience contacting American Airlines (UK). On a scale of 1 to 5, how easy is it go get help on a American Airlines (UK) problem?
~Big Ray: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Ray: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines (UK)'s ability to quickly and effectively address your problem?
~Big Ray: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines (UK) customers?
~Big Ray: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Ray taken from his American Airlines (UK) customer service problem that occurred on November 15th, 2017.