American Airlines: After this wait I got a recording saying they w...
A American Airlines customer review by GetHuman user ~don't have one from November 22nd, 2017
Background on ~don't have one's case
GetHuman: ~don't have one - can you tell our other American Airlines customers when your case took place?
~don't have one: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~don't have one a list of common American Airlines problems)
~don't have one: "Make a booking" was why I was trying to call.
~don't have one's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don't have one: After this wait I got a recording saying they were closed. It is *:** in California and I couldn't reach anyone. I have tried repeatedly to reach a real person to resolve how to keep my existing frequent flyer miles*******.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~don't have one: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don't have one: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~don't have one: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~don't have one: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don't have one taken from his American Airlines customer service problem that occurred on November 20th, 2017.