American Airlines: After waiting nearly an hour I was connected to...
A American Airlines customer review by GetHuman user GetHuman-316182 from November 26th, 2017
Background on GetHuman-316182's case
GetHuman: GetHuman-316182 - can you tell our other American Airlines customers when your case took place?
GetHuman-316182: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316182 a list of common American Airlines problems)
GetHuman-316182: "Update Reservation" was why I was trying to call.
GetHuman-316182's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316182: After waiting nearly an hour I was connected to a rep who clouded she couldn't help me, then put back on hold for another hour. FAIL
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-316182: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316182: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-316182: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-316182: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316182 taken from his American Airlines customer service problem that occurred on November 20th, 2017.