American Airlines: I called just to know the change fee and the la...
A American Airlines customer review by GetHuman user ~Charlie Laparra from November 17th, 2017
Background on ~Charlie Laparra's case
GetHuman: ~Charlie Laparra - can you tell our other American Airlines customers when your case took place?
~Charlie Laparra: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie Laparra a list of common American Airlines problems)
~Charlie Laparra: "Complaint" was why I was trying to call.
~Charlie Laparra's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie Laparra: I called just to know the change fee and the lady i spok with told me that i need to have the new itin ready for me to know the change fee and thats a lie! One thing is the change fee and another thing is the fare difference, terrible service !
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Charlie Laparra: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie Laparra: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Charlie Laparra: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Charlie Laparra: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie Laparra taken from his American Airlines customer service problem that occurred on November 13th, 2017.