American Airlines: I needed to reschedule the return date of my ti...
A American Airlines customer review by GetHuman user ~aaa from November 22nd, 2017
Background on ~aaa's case
GetHuman: ~aaa - can you tell our other American Airlines customers when your case took place?
~aaa: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~aaa a list of common American Airlines problems)
~aaa: "Complaint" was why I was trying to call.
~aaa's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aaa: I needed to reschedule the return date of my ticket they might answer after ** minutes but then the agent cant tell you how much would cost without calling the rate desk and every time I had to wait on hold for ** minutes to check a different option of date or time to fly. * they make up prices like $*** more only for fare change * a change fee that gets changed according to the mood of the agent you talk to,usually they charge $*** for the change but this time suddenly the agent decided it is $*** and they make up reasons that are total lies.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~aaa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aaa: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~aaa: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~aaa: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aaa taken from his American Airlines customer service problem that occurred on November 19th, 2017.