American Airlines: NINETY EIGHT MINUTES and counting! *Dougy Boy n...
A American Airlines customer review by GetHuman user ~DougParker-IamNOT from November 27th, 2017
Background on ~DougParker-IamNOT's case
GetHuman: ~DougParker-IamNOT - can you tell our other American Airlines customers when your case took place?
~DougParker-IamNOT: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~DougParker-IamNOT a list of common American Airlines problems)
~DougParker-IamNOT: "Update Reservation" was why I was trying to call.
~DougParker-IamNOT's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DougParker-IamNOT: NINETY EIGHT MINUTES and counting! *Dougy Boy needs to try and get assistance through this number. I got through to someone ater * minutes who then promptly put me on hold again as she could not help me to get my seat assignments. I was not able to do this through the website and was instructed to call ***-***-****. How insulting that they just do not give a rats **** about their potential customers. They really do not deserve to be in business. I'd like to be locked in a room with either Doug Parker or Tom Horton so that we could discuss some of the finer points of customer service.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~DougParker-IamNOT: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DougParker-IamNOT: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~DougParker-IamNOT: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~DougParker-IamNOT: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DougParker-IamNOT taken from his American Airlines customer service problem that occurred on November 20th, 2017.