Refund for American Airlines

A American Airlines customer review by GetHuman user GetHuman122246 from December 10th, 2017

Background on GetHuman122246's case

GetHuman: GetHuman122246 - can you tell our other American Airlines customers when your case took place?
GetHuman122246: Yeah. It was morning, on December 9th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman122246: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman122246 a list of common American Airlines problems)
GetHuman122246: "Change flight" was why I was trying to call.

GetHuman122246's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman122246: Refund for American Airlines
GetHuman: Can you tell the rest of us a bit more from what happened on 12/09/17?
GetHuman122246: Basically, I had a colleague flying over from the UK to NZ, and she missed two flights. The third one she finally caught. However, I had to cancel the other first flight and the rebook of that. American Airlines then verified about * different times that it was going back to the card, and in the end sent it to a random card that neither my colleague or I know who it was. She borrowed a card the first time from a friend, but it turned out it wasn't that one on the card. Apparently American Airlines doesn't keep the name of the person on the card, as that would be the easiest. We know the end * digits but don't know who the person was to get back the money. Super frustrating, and confusing, but for a ***gbp flight we want to sort it.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman122246: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman122246: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman122246: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman122246: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman122246 taken from his American Airlines customer service problem that occurred on December 9th, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

GetHuman122246's American Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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